Shipping & Returns

We hope you will be happy with your Cards Direct purchase; however, we will be happy to exchange or refund a product in line with our returns policy.

If you are dissatisfied with any aspect of your order, we will take steps to resolve the situation.

Instore Refund Policy

Items purchased in any of our stores can be returned in their original, unused condition, with the till receipt within 30 days of purchase for a full refund or exchange.

Please note that inflated balloons & personalised items purchased in store are excluded from this policy. Your statutory rights are not affected.

Your item will be refunded using the payment method you used to place your order. We are not able to refund through any other payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.